We are happy to offer an exchange on items that have been damaged during transit or sent in error.

We will offer a refund on items that you may have ordered in error or changed your mind. The goods must be unopened, unused and available for resale. Although we are not obliged to accept returns simply if you have changed your mind under the 'Sales of Goods Law'. Please contact us to let us know why you would like a refund on your goods. We cannot accept returns on our sample products.

Please allow 30 working days for your money to be refunded.

Goods must be sent back to us within 14 days. To the following address:

Glow Organic
1 St James Street Mews

Returns are at the expense of the customer, unless the goods are being returned due to arriving damaged or sent in error.

To avoid purchasing an item that may not be suitable for you. Please contact us to ask for any advice before ordering.

Alternatively, please feel free to give us a call on 07738434890.

Order Cancellation

If you would like to cancel your order, please contact us within 7 working days of placing the order. If your order has already been dispatched before you decided to cancel, you will have to return the item at your own expense. We will issue a refund within 30 working days on receipt of the goods being returned to us unopened, unused and available for resale.

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